At turbotts.com, we strive to ensure our customers are satisfied with our services. If you are not entirely satisfied with your purchase, we're here to help.

Refund Conditions

1. Unused subscriptions

• If no characters have been used, you can request a refund within 15 days of the payment.
• If fewer than 500 characters have been used, a refund request can be made within 7 days of payment.

2. Payment errors, fraud, technical issues

Refunds are available for purchases made within the last 15 days if:

• It is determined that your account was compromised and used fraudulently, or if you were charged by mistake.
• You must contact us within 15 days of the disputed charge for us to issue a refund.
• Technical issues.

Refunds will not be granted under the following circumstances

• Partial refunds are not provided. If you’ve used more than 500 characters during a billing period and cancel your subscription, you will not be eligible for a refund.
• Refund requests made after 15 days from the subscription date (including any trial periods) are not eligible.
• Issues caused by incorrect usage or failure to follow our guidelines.

Refund Process

• Contact Us: To request a refund, please email us at [email protected] within 7 days of your purchase. Include your order number and a detailed explanation of the issue.
• Review Process: Our team will review your request and get back to you within 3 business days.
• Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Note: turbotts.com allows only one refund per account. If an account receives two refunds, it will be restricted from purchasing any future subscription plans.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].